RETURN POLICY
LAST UPDATED: SEPTEMBER 18, 2026
1. MADE-TO-ORDER COMPONENTS
All Sales Are Final
Every component is fabricated to order in the material and finish you select. Because of this, all sales are final and we do not accept returns of unused or unwanted parts.
2. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If a component arrives damaged, defective, or not as ordered, we will make it right with a replacement or a refund to your original payment method, at our discretion.
How to Report a Problem
- Contact support@itsmyslate.com within 14 days of delivery.
- Include your order number.
- Include photos showing the damage, defect, or incorrect part.
3. LIMITED WARRANTY
Standard components carry a 1-year limited warranty against material defect and workmanship under normal use. See our Terms of Service for full warranty terms and limitations.
4. ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order before it has dispatched, email support@itsmyslate.com as soon as possible with your order number.
5. ELIGIBILITY
We sell and ship only to customers within the United States (including all 50 states, the District of Columbia, and US territories). This policy applies to all orders placed on It's My Slate. Refunds are issued to the original payment method.
6. CONTACT US
Questions about this policy or a problem with your order? Reach our support team: